Lenn Millbower, BM, MA | Mouse Man™ Consulting

Disney Inspired, Learnertainment® Business Consulting, Keynotes, Workshops, and Training Design

Fix Your Service, Leadership and Corporate Culture Issues

Fix Your Service, Leadership and Corporate Culture Issues



OTHER CONSULTING LINKS


LOWES FOODS CASES STUDY - See how Lenn and his team partnered with Martin Lindstom to help Lowes foods fix its broken culture.


HAMILTON HEALTH CARE CASE STUDY - See how Lenn and his team revitalized the service culture of this hospital system.


TRAINING DESIGN - Apply Walt Disney inspired techniques that revitalize tired old trainings to keep 'em awake so the learning can take℠!


MEETING MAKEOVERS - Deliver sensational conferences and meetings that become one-of-a-kind Eventertainments.℠h


PERSONALIZED COACHING - Go one-on-one with Lenn to solve those thorny leadership, customer service, innovation or presentation skills issues that prevent you and your organization from succeeding.


The result? Lowes profits increased 50%. Yours can too!

The result? Lowes profits increased 50%. Yours can too!

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I really can’t say enough about what Lenn and

his team meant to the success of our project.

I recommend him without hesitation.

Steve Kilcoyne, former Vice President Human Resources, Lowes Foods LLC

NEED TO CREATE SOME MAGIC?


Culture broken?


Customers complaining?


Leaders failing?


Turnover high?


Profits low?


You need some pixie inspired dust.


Everything Walt Disney touched

seemed magical.


It wasn’t magic. It was method.

Learn the methodology and you

can make your own magic.


Lenn and his team—with over 100 years of Disney experience between them—will help you discover your own unique pixie-dust and reconnect you and your organization with your own special magic.


Clients using Lenn’s breakthrough methodologies include grocery store chains, hospital systems, and governmental agencies.


In one example, partnering with branding futurist Martin Lindstrom, Lenn helped Lowes Foods reinvent the grocery experience.


The result was a 23% increase in in-store transaction count and general profit margins up 50+ percent!

The results:

★    No flavors of the month

★    Reenergized organizational culture

★    Unified and fully themed customer

        experience

★    Clearly defined service purpose

★    Simple to follow work prioritization

        filters

★    Inclusive front line leaders who get

        team member involvement

★    Happier team members performing

        clear expectations

★    Revitalized corporate university

        training function

★    Satisfied customers who return and

        spend more money

The team:

★    Extensive Disney experience

★    Highly conceptual concepts turned

        into specific actions

★    Full partnership consultation with

        senior staff

★    World class team of OD and training

        experts

★    Culture issue assessment with action

        steps for improvement

★    Full design, development, and

        facilitation services

★    On-location team coaching

★    Performance themeing expertise for a

        unified customer experience

★    Budget constraint partnering